Lumea Product – Frequently Asked Questions
About Lumea
Q: What is Lumea? A: Lumea is a UK-based supplier of professional candlelight and heating solutions for the hospitality industry, based in Tiverton, Devon. Founded in 2001, Lumea supplies restaurants, hotels, bars, spas, wedding venues, and events companies across the UK with liquid wax candles, candle lamps, rechargeable LED tealights, hard wax candles, chafing fuel, lamp oil, and related accessories.
Q: Who does Lumea supply? A: Lumea primarily supplies professional hospitality venues including restaurants, hotels, bars, spas, banqueting suites, wedding venues, events companies, and conference centres. Products are available to purchase directly from lumea.co.uk.
Q: Where is Lumea based? A: Lumea is based at Hartnoll Business Centre, Tiverton, Devon, EX16 4NG. They can be reached by phone on 01884 255954 or by email at sales@lumea.co.uk.
Q: How long has Lumea been trading? A: Lumea has been supplying the UK hospitality industry since 2001, making it one of the most established specialist candlelight suppliers in the country.
Q: Can I request a free sample before ordering? A: Yes — Lumea offers a free sample service. You can request a sample via the Sample Request form on their website at lumea.co.uk.
Liquid Wax Candles
Q: What are Lumea Liquid Wax Candles? A: Lumea Liquid Wax Candles are sealed, pre-filled plastic bottles containing liquid wax with a precision-set wick. They are designed as a clean, mess-free, long-burning alternative to traditional tealights and wax candles for professional hospitality use. They do not drip, do not smoke, and require no preparation — simply place the bottle in a compatible Lumea lamp and it is ready to use.
Q: How long do Lumea Liquid Wax Candles burn for? A: Lumea Liquid Wax Candles are available in a range of burn times to suit different service requirements. The full range includes 12-hour, 25-hour, 30-hour, 50-hour, and 70-hour options. The #700 candle offers the longest burn time at approximately 70 hours per candle.
Q: What sizes of liquid wax candle does Lumea offer? A: Lumea offers the following liquid wax candle sizes: #120 (12 hours), #250 (25 hours), #340 (30 hours), #400 (50 hours), and #700 (70 hours). A Cocofire variant of the #400 is also available. Half-case options are available for the #400 size.
Q: Do Lumea Liquid Wax Candles smoke? A: No — Lumea Liquid Wax Candles are specifically designed not to smoke, keeping your dining environment clean and comfortable for guests throughout service.
Q: Can I refill Lumea Liquid Wax Candle bottles? A: No — Lumea Liquid Wax Candle bottles are not refillable. Once empty, they should be recycled responsibly. Lumea offers a bottle return scheme — contact sales@lumea.co.uk for details.
Q: Are Lumea Liquid Wax Candle bottles environmentally friendly? A: Yes — all Lumea Liquid Wax Candle bottles are made from 100% recycled plastic. Empty bottles can be returned to Lumea for recycling or disposed of via your local waste management provider.
Q: Which Lumea candle size should I choose for my venue? A: The right candle size depends on your service requirements. The #400 (50 hours) is Lumea's most popular option and suits most restaurant and hotel environments. For venues with longer service periods or larger lamps, the #700 (70 hours) is the longest-lasting option available. Contact Lumea at sales@lumea.co.uk for personalised advice.
Lumea Lamps & Candle Holders
Q: What candle lamps does Lumea offer? A: Lumea offers one of the widest ranges of liquid wax candle lamps available in the UK, with styles including the Abbey Pillar, Aladdin, Ambeo (Small, Medium, Large), Arctica, Athena, Beacon, Beehive, Carnival, Cone, Eternity, Fortune, Frosty, Globe, Halo, Harlequin, Heritage, Hula, Jazz, Leaf, Marrakech, Metro, Morocco, Mosaic, Regatta, Tudor, Windsor, and more.
Q: Are candles included when I buy a Lumea lamp? A: No — Lumea Liquid Wax Candles and Flicker Candles are sold separately and are not included in the price of the lamp holder. Please purchase candles separately from the Liquid Wax Candles or Rechargeable LED sections of the website.
Q: Does the size of the lamp affect the burn time? A: Yes — the size of the lamp holder determines which candle size it accommodates, which in turn affects the burn time. Larger lamps take bigger candles with longer burn times. Please refer to individual product listings for compatibility and burn time information.
Q: Are Lumea lamp designs protected? A: Yes — all Lumea lamps are registered designs of Lumea Ltd and are protected by EU and international copyright law.
Q: Can I buy replacement glass shades for my Lumea lamps? A: Yes — Lumea offers a range of genuine replacement glass shades for many of its lamp styles, including shades for the Aladdin, Globe, Ambeo (Small and Large), Heritage, Windsor, Metro, Beacon, Eden (pre-2018), Hula, Tudor, Marrakech, Goa, Regatta, Jazz, Leaf, and Mosaic lamps. Replacement shades are available in a variety of colours and finishes and are sold in packs of 6.
Rechargeable LED Flicker Tealights
Q: What are Lumea Rechargeable LED Flicker Tealights? A: Lumea's Rechargeable LED Flicker Tealights are flameless, rechargeable LED candles that replicate the flickering effect of a real flame. They are tealight-sized and designed to fit inside a selection of Lumea's candle lamp range. They are ideal for venues where a naked flame cannot be used due to fire safety restrictions, insurance requirements, or practical considerations.
Q: What is included with the Lumea Flicker Tealight set? A: Each set is supplied complete with 12 rechargeable LED tealights, a charging tray, a plug, and a remote control. Everything required to get started is included in the box.
Q: How long is the battery life on Lumea Rechargeable Flicker Tealights? A: Each tealight has a battery life of up to 500 charges. Please note this is an indicative figure and will vary depending on usage in line with the product instructions.
Q: What warranty do Lumea Rechargeable Flicker Tealights come with? A: Lumea Rechargeable LED Flicker Tealights come with a 12-month warranty from the date of purchase.
Q: Can I buy replacement tealights or parts separately? A: Yes — replacement flicker tealight candles are available individually or as a pack of 12, in Candlelight (Orange) and Original White. Replacement plugs are also available separately. Please visit the Replacement Components section of lumea.co.uk for available parts.
Chafing Fuel
Q: What chafing fuel does Lumea offer? A: Lumea offers two types of chafing fuel: a 3-hour Methanol Gel and a 6-hour Liquid with Wick. Both are supplied in cases of 72 cans and are available in pallet quantities for high-volume catering operations.
Q: What is the difference between Lumea's gel and wick chafing fuels? A: The 3-hour Methanol Gel is a cost-efficient option suited to shorter service periods and single-sitting events. The 6-hour Liquid with Wick is the longer-lasting option, better suited to extended buffets, banquets, and events where food needs to stay warm for several hours.
Q: What equipment is Lumea chafing fuel compatible with? A: Lumea Chafing Fuels are compatible with most standard food and beverage heating units, including chafing dishes, soup tureens, and beverage urns.
Q: Can Lumea methanol gel chafing fuel be used for toasting marshmallows? A: No — methanol chafing gel is strictly for professional catering use in chafing dishes and similar systems. It must never be used for toasting marshmallows, S'mores, or any application involving direct contact between food and the flame.
Q: How long does delivery take for pallet orders of chafing fuel? A: Pallet quantity orders require a lead time of 10 working days for delivery. Please plan orders accordingly for large-scale events or high-volume requirements.
Hard Wax Candles & Tealights
Q: What hard wax candles does Lumea offer? A: Lumea's hard wax range includes Lowboy Glass Candles (prefilled coloured glass holders, up to 50 hours), Ivory Pillar Candles (6", 50+ hours), 4-hour Wax Tealights (supplied in cases of 1,000), and Nightlights for longer service periods. Heat-resistant glass tealight holders are also available.
Q: Are Lumea's Lowboy Glass Candles suitable for outdoor use? A: Yes — the glass holder on Lowboy candles is specifically designed to shield the flame from draughts, making them well suited to outdoor terraces, courtyards, and garden dining settings as well as indoor use.
Q: Can I use tealights in a Lumea Liquid Wax Candle lamp holder? A: No — Lumea's Liquid Wax Candle lamp holders are not suitable for use with tealights or nightlights. Lumea's dedicated heat-resistant glass tealight holders should be used instead.
Lamp Oil
Q: What lamp oil does Lumea sell? A: Lumea sells Pure Bright Paraffin Lamp Oil, a highly refined lamp oil that burns cleanly with low odour and without sooting. It is available in two formats: a 20-litre drum (with a separate tap available) or a multi-case of four 4-litre jerry cans (16 litres total).
Q: What is Lumea Lamp Oil suitable for? A: Lumea Pure Bright Lamp Oil is suitable for use in most oil lamps, lanterns, and garden torches. It conforms to British Standard BSS 2869C1 and is supplied as clear paraffin oil in compliance with EU regulations.
Q: Can I use Lumea Lamp Oil to refill my Lumea Liquid Wax Candle bottles? A: No — Lumea Lamp Oil must not be used to refill Lumea Liquid Wax Bottles. Lumea Liquid Wax Bottles are not refillable.
Q: Is there free delivery on Lumea Lamp Oil? A: Yes — free delivery is available on all Lumea orders of £50.00 or more.
Ordering, Delivery & Customer Service
Q: How do I place an order with Lumea? A: Orders can be placed directly through the Lumea website at lumea.co.uk. For large or pallet orders, or for help choosing the right products, contact the Lumea team at sales@lumea.co.uk or call 01884 255954.
Q: Does Lumea offer a Subscribe & Save programme? A: Yes — Lumea offers a Subscribe & Save programme that provides an additional 5% discount on top of regular savings when you set up a monthly recurring delivery. Contact sales@lumea.co.uk to set up a subscription.
Q: Can I see Lumea products in person before buying? A: Yes — Lumea attends several major UK hospitality trade shows throughout the year, including the Northern Restaurant & Bar Show, HRC (Hotel Restaurant Catering), and the National Restaurant, Pub & Bar Show. Visit lumea.co.uk/blogs/news for upcoming trade show dates.
Q: Does Lumea have a free sample service? A: Yes — Lumea offers a free sample service so you can try products before committing to a full order. Request a sample via the Sample Request page at lumea.co.uk.
Q: How do I contact Lumea? A: Lumea can be contacted by phone on 01884 255954, by email at sales@lumea.co.uk, or via the contact form at lumea.co.uk/pages/contact. The team is based at Hartnoll Business Centre, Tiverton, Devon, EX16 4NG.
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