Shipping policy

 

(1) Introduction

This delivery policy gives details of the delivery methods, delivery periods and delivery charges that apply to any orders for our products made through our website.

This policy is a legally binding document, and forms part of the contract of sale between you and us made under our terms of sale.

(2) Free delivery

We offer free delivery to UK mainland addresses excluding Highlands & Islands on all orders over GBP50 (exclusive of VAT). Other orders will be subject to delivery charges as detailed in Section 5 below.

(3) Delivery methods

We are able to process orders via the website for delivery to the following territories:

• UK Mainland
• * Isle of Wight (Postcodes: PO30-41) 
• * Scottish Highlands & Islands (Postcodes: IV, HS, KA27-28, KW, PA20-78, PH17-  50, ZE)
• * Scottish Postcodes - AB31-AB54, PH15-PH18, AB55-AB56, FK17-FK21.
• * Isles of Scilly & Isle of Man (Postcodes:  IM, TR21-25)
• * Channel Islands – Guernsey & Jersey (Postcodes: GY, JE)

*Please contact sales@lumea.co.uk where we will be happy to offer you a freight quote on a proforma basis.

All Northern & Southern Irish customers please contact our Irish distributor Bunzl McLaughlin, they stock all our products.

(4) Delivery periods

All non-pallet orders are sent on an ‘Express 24 Service’, please allow up to three working days for deliveries within business hours.

Pallet order are aimed to be delivered within 10 working days.

If you place your order before 14.00 on a standard business working day (Monday-Friday excluding UK bank holidays), these delivery periods run from the close of business on that day. Orders placed after 14:00 on a Friday, Saturday, Sunday or on a public holiday will be processed the next working day and these delivery periods run from the close of business (17.00) on the next following working day.

Seasonal closures such as during the Christmas period will be updated periodically.

These periods are indicative only, and whilst we will make every effort to ensure that you receive your delivery in good time, we do not guarantee delivery before the end of the specified period.

If you purchase a high value product from us, we will usually conduct fraud screening checks before dispatching the product. These may delay the expected date for delivery. Where the delivery date is delayed as a result of fraud screening checks, we will notify you by email.

(5) Delivery charges

The applicable charges will depend upon:

• the delivery method you select;
• the location of the delivery address; and
• the value/quantity of your order. (e.g. pallet orders)

Indicative charges (stated in GBP) are as follows:

Delivery method	Charges
UK mainland  Please see the above section 3 to see if your postcode is covered for Scotland deliveries.	£8.00   Free for orders over £50.00 excl. VAT
UK mainland, Saturday Delivery   (Order must be confirmed by 14.00 Friday)	£30   Flat Rate
Isle of Wight	Price on Application
Scottish Highlands & Islands Postcodes in section 3 not covered by standard UK delivery.	Price on Application
Northern Ireland, Isles of Scilly & Isle of Man	Price on Application
Channel Islands – Guernsey & Jersey	Price on Application

(6) Delivery tracking

All non-pallet orders are sent on an ‘Express 24 Service’, please allow up to three working days for deliveries within business hours, after which please contact sales@lumea.co.uk for further information.

Pallet orders are aimed to be delivered within 10 working days; please note that this delivery service is not trackable.

(7) Delivery times

We use a third-party courier service for all our deliveries and unfortunately are unable to specify a delivery time for standard deliveries. Delivery can be any time Monday – Friday, 9am–6pm unless a special service has been selected (e.g. ‘Saturday Delivery’).

(8) Receipt and signature

All deliveries must be received in person at the delivery address, and a signature must be provided.

(9) Additional deliveries and collection

If an initial delivery attempt is unsuccessful, our delivery service providers will make one further attempt to deliver your products.

If the second delivery attempt is unsuccessful, our delivery service providers will leave a card at your address, with instructions on how you may collect your product. Such instructions will include a time limit for collection.

(10) Delivery problems/Damage

If you experience any problems with a delivery, please contact us by email to sales@lumea.co.uk

If our delivery service provider is unable to deliver your products, and such failure is your fault, and you do not collect your products from our delivery service provider within the time specified on the card left at your address, then we may agree to arrange for redelivery of the products, providing that we reserve the right to charge you for the actual costs of re-delivery (even where the initial delivery was free-of-charge).

An indicative list of the situations where a failure to deliver will be your fault is set out below:

• you provided the wrong address for delivery;
• there is a mistake in the address for delivery that was provided;
• the address for delivery is not reasonably accessible;
• the address for delivery cannot safely be accessed; and
• there is no person available at the address for delivery to accept delivery and provide a signature or no person available at any alternate delivery address which may have been provided at the time of ordering.

A failed delivery that you do not believe to be your fault, must be reported to us within 10 working days of placing the order, please contact sales@lumea.co.uk – Failed deliveries outside of this time frame will not be compensated.

Any subsequent problems (ie damage) that are not immediately identifiable upon delivery must be reported to us within three working days of receiving the order. If products are considered by you to be faulty or defective after the three day period has expired please contact sales@lumea.co.uk for consideration of your query.